It has not been a good week (or month) for United Airlines.
Unless you've been secluded in a cave the past few days, you have either seen or heard about the dramatic video of the passenger being dragged off one of United's planes on Sunday evening at Chicago's O'Hare International Airport, by the city's aviation security officers, after refusing to give up his seat on an overbooked flight.
It goes without saying, United handled the situation very poorly, from the flight crew up to the CEO, and the public has been relentless in its criticism of the airline. Its reputation and stock price has taken a beating.
The multi-million dollar question now is, why did they not offer some extra cash rather than allow it to escalate to getting law enforcement involved? That option almost never ends well (sigh).
However, before you book your next flight, here are 5 things to remember about your rights...
Get the full details of U.S. Department of Transportation policies on bumped flights here.